Telecam Technology Co.,Ltd warrants that within 2 years after shipment from Telecam factory, all Telecam products will be free from defects in material and workmanship under normal use and service. The returned repair/replacement of spare parts is free of charge within 2 years. 

All material must be shipped back to Telecam at the expense and risk of the Buyer. Telecam’s obligation under this warranty will be limited, at its option, to either the repair or replacement of the defective units, including free materials labor.

In no event shall Telecam be responsible for any incidental or consequential damages or loss of profits good will. Telecam shall not be obligated to replace or repair equipment that has been damaged by fire, war, acts of the God, or similar causes, or equipment that has been serviced by unauthorized personnel, alter, improperly installed or abused.

We suggest that all the defect product or spare parts under suspicion be tested in lab before sending back to Telecam. Please provide the following information as much as possible:

1: P.I.number, Date of shipment, Telecam Invoice number (at least one of them) 

2: Model number and serial number with product description 

3: Detailed description of the defect problems.